Working hours of customer support:

Mon - Fri: 10AM - 6PM

Sat: requests are processed only by e-mail.

Sun: day off

+48 22 602 2000
Viber: +38 (073) 361 30 00
Telegram: +38 (073) 361 30 00

Phones work only during working hours!

Requests sent to , and reservations made online are processed from 08AM to 21PM on a first come, first served basis.

We will definitely speak to you in your language in the near future, but at the moment the project support service speaks only Ukrainian, Russian and English.


The administration is not responsible for the quality and promptness of responses to requests sent to the Viber number during non-working hours.

For urgent matters, as well as to guarantee receiving and processing of your request, please send messages to e-mail

The administrator of the website chartershop.eu is GOODTRIP Sp. z o.o.
KRS 0001003027, NIP 5252931887, REGON 523702770
Legal address: ul. DŁUGA, nr 29, WARSZAWA, kod pocztowy 00-238

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